Disclaimer
Every effort has been made to provide accurate information on these pages, neither Apollo Cars nor any of its employees, agents or subcontractors make any warranty, express or implied, or assume any legal liability or responsibility for the accuracy or completeness of any information contained on this site. Those who access this site should take appropriate steps to verify all such information. Apollo Cars cannot be held responsible for the contents of any pages referenced by an external Link.
Updates
Information may be changed or updated on this site without notice. We may also make improvements or changes in the information or services described in this information at any time without notice.
We reserve the right to make changes to our site and these terms and conditions of use at any time.
If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.
1. DEFINITIONS AND INTERPRETATION
“Apollo Cars” means Apollo Cars of 3 Camplins, Clevedon, North Somerset, BS21 5EY (or such of its subsidiaries or associated companies which provides Services to Customers under these Terms).
“Airport Booking” means a Booking made to or from any airport.
“Booking” means a booking made by a Customer for Services, communicated to us, as evidenced by our records.
“Card Payment” means payment in relation to a Booking by any means other than by cash or cheque or bank transfer, including but not limited to credit card or debit card.
“Charges” means the charges communicated to the person making the Booking and agreed between Apollo Cars and the Customer.
“Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.
“Contract” means a contract, which includes journey details, for the provision of Services to Customers in respect of Bookings where Apollo Cars acts as a disclosed agent to arrange the Services and the Customer contracts directly with Apollo Cars as principal, and such a Contract shall incorporate these Terms.
“Customer” and “You” means any person(s), firm or company which books Services.
“Destination Address” means the address stated by the Customer at the time of making the Booking as the address to which the Vehicle shall deliver the Customer, any Passengers or the Goods.
“Driver” means any person who drives a Passenger Vehicle or Courier Vehicle the driver can be licensed by North Somerset Council.
“Goods” means any goods transported by us pursuant to a Contract.
“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle. By agreeing to or using the Services, each Passenger agrees to be bound by these Terms.
“Passenger Services” means the transportation of Passengers (together with any applicable luggage) by a Passenger Vehicle.
“Passenger Vehicle” means any vehicle (including a motorcycle adapted for Passenger Services) used for the carriage of Passengers.
“Licence” means any driver working for Apollo Cars will be licenced by North Somerset Council
“Services” means: (i) Passenger Services; (ii) Courier Services; and (iii) any other services agreed in writing between us and the Customer from time to time.
“Vehicle” means a Passenger Vehicle or a Courier Vehicle the vehicle can be licensed by North Somerset Council.
“Waiting Time Charge” means £60 per hour payable in ten minute increments.
Booking Type
Apollo Cars act as the disclosed agent for the purpose of arranging and agreeing Bookings between its Driver(s) and the relevant Customer. This means that Apollo Cars enters into a Contract as principal with the relevant Customer on, and subject to, these Terms.
In consideration of the provision of Services in relation to the Bookings, the Customer must pay for the Services in advance by way of Card Payment which will be processed by a third-party payment processor, on its behalf.
Passenger Services
The price quoted to the Customer at the time of making the Booking shall be calculated on the journey specified by the Customer at the time of booking (the “Quoted Journey”). The price quoted by us shall be based upon our chosen route between the Collection Address and the Destination Address (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking).
Where a booking has been agreed by Apollo Cars in relation to the collection of any Passenger(s) for an Airport Booking, at the time of making the booking we will confirm collection time as:
45 minutes from the scheduled arrival time of an inbound international flight where the passenger has checked in luggage, and 30 minutes where the passenger has hand luggage only.
30 minutes from the scheduled arrival time of an inbound domestic flight where the passenger has checked in luggage, and 20 minutes where the passenger has hand luggage only.
If luggage is unknown then we will, by default, revert to the timings for checked in luggage.
We will allow an additional 45 minutes waiting time maximum starting from the last confirmed collection time. Should the 45 minutes be exceeded we reserve the right to find a suitable alternative time to return to your pick up point and collect you once any other scheduled booking(s) are fulfilled, we will liaise with you directly to clearly communicate what we can offer and will ask for your agreement before making changes to the Booking. Should an alternative time not be possible, or should you decline the alternative time offered then we will immediately refund you booking fee in full and cancel the Booking with Apollo Cars to allow you to find an alternative method of transport.
In the event that the Customer or any Passenger requires us at the beginning of or during the course of the Quoted Journey to make any additional or alternative pick-up(s) or collection(s) of Passenger(s) or to drop off Passengers at any locations other than as specified in the Quoted Journey or to take any variation from the Quoted Journey or follow a route other than our chosen route, additional Charges may be applied by us. Any Customer (other than an unaccompanied Minor) may request an amendment to the Quoted Journey by providing clear instructions to the Driver.
In the event of excessive traffic conditions e.g. road works and weather conditions neither driver nor Apollo cars are liable for any delay to flight, train, or coach bookings. Apollo Cars will not accept liability for any financial loss due to missed flight, train, or coach bookings. Apollo Cars will do its best to provide the latest traffic conditions and may advise approximate booking time however real time booking will be down to the customer’s discretion. Any journey for flight, train or coach bookings customer should allow enough time for journey Apollo Cars will not take responsibility for booking time.
We shall use all reasonable endeavours to provide a Passenger Vehicle which is in good working order (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.
Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall always remain responsible for their luggage and shall load and unload their own luggage. We may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at our sole discretion.
We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
Passengers are required to comply with current customs laws and regulations, and we shall not be responsible for any delays caused by any failure to comply with the same.
All Passengers are always required to use seatbelts.
We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.
We may charge reasonable repair or cleaning charges plus £150 representing loss of earnings for the Driver in the event of spillages in or if any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter, we shall be entitled to return, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
General
Bookings can be made via email or by telephone. The media by which you are able to make a Booking constitute an invitation to treat and your Booking constitutes an offer to Contract for Services (to Apollo Cars, the relevant Driver or the Fulfilment Partner, as applicable) which Apollo Cars, the relevant Driver or the Fulfilment Partner (as applicable) can accept (thereby creating a legally binding Contract incorporating these Terms) by the Driver accepting allocation of the Booking and proceeding towards the Collection Address.
We may, in our absolute discretion, decline to accept any Booking.